Professional badgering as a service

Meet Karen.
She'd like a word.

Karen the Badger

She writes the emails, cites the law, and doesn't stop until they sort it out.

Twenty quid. That's it.

How it works

Three steps. You do one of them.

01

Tell Karen what happened

In your own words. No forms, no jargon. Three minutes, tops.

02

Karen starts badgering

Professional emails backed by the Consumer Rights Act, Sale of Goods Act, Supply of Goods and Services Act, Housing Act, and more. She knows the relevant codes of practice and exactly which ombudsman or regulatory body to escalate to if they ignore you.

03

They sort it out

Most complaints resolve within 30 days. If they do not, Karen escalates to the relevant ombudsman, regulator, or dispute resolution service. Nobody wants that in their inbox.

Heard enough?

Unleash Karen

Karen's case files

Real scenarios. Real results.

Retail

The washing machine that wasn’t

Sarah bought a washing machine. It broke after three weeks. The retailer said it was wear and tear.

Karen cited the Consumer Rights Act. Full refund within 14 days.

Karen cited: Consumer Rights Act 2015

Housing

Three months without hot water

James reported a broken boiler to his landlord in November. By February, still nothing.

Karen cited the Landlord and Tenant Act. Repairs completed within a week.

Karen cited: Landlord and Tenant Act 1985

Travel

The holiday that disappeared

The Nguyens booked flights to Lisbon. Cancelled 48 hours before departure, no explanation.

Karen cited EC261. Full compensation plus rebooking costs recovered.

Karen cited: EC Regulation 261/2004

Delivery

The parcel that never arrived

Dan ordered a sofa online. It never showed up. The retailer blamed the courier, the courier blamed the retailer.

Karen reminded them the contract is with the retailer, not the courier. Full refund within 10 days.

Karen cited: Consumer Rights Act 2015

Utilities

The broadband that barely worked

Tom was paying for 100Mbps. He was getting 8. His provider blamed his router.

Karen escalated via Ofcom. Contract exit with no penalty, plus three months refunded.

Karen cited: Ofcom complaint escalation

Tradespeople

The builder who ghosted

Lisa paid half upfront for a new kitchen. The builder stopped showing up after day two.

Karen cited the Consumer Rights Act. Full refund of deposit within 28 days.

Karen cited: Consumer Rights Act 2015

Most consumer claims have time limits. The sooner Karen starts, the stronger your position.

I’d been going back and forth with them for three months. Karen sorted it in two emails.

Rachel, retail

Honestly didn’t think twenty quid would get me anywhere. Got a full refund and an apology.

Marcus, utilities

The landlord ignored every message I sent. Turns out he responds quite quickly when someone cites the actual law.

Aisha, housing

One price.
Everything included.

No subscriptions. No hourly rates. No surprises.

£20

per complaint, complete service

  • Your money back
  • The apology you deserve
  • Someone who won't give up
  • No more being ignored
  • For as long as it takes
  • Every letter, every response, yours to keep
Start your complaint

Secure payment via Stripe. You only pay once.

Complaints Badger is a correspondence service. We cannot guarantee specific outcomes or force any company to act. However, in many cases, being firm, following up persistently and citing your consumer rights gets results.

Questions

Shops and online retailers, restaurants and takeaways, tradespeople and home services, utilities and telecoms, travel and airlines, vehicle disputes, event and ticket problems, and personal services like salons and gyms. If it involves a company that owes you something, Karen is interested.

No. Karen is a correspondence service, not a law firm. She writes the emails, cites the law, and follows up until they sort it out. Lawyers charge hundreds per hour. Karen charges twenty quid. For most consumer complaints, a well-written letter citing the right legislation is all it takes. If your case genuinely needs a solicitor, she will tell you.

Most complaints resolve within 30 days. Some take longer. Karen will keep going for up to 6 months.

Then Karen sends another email. And another. She cc's their complaints team. She cc's their head office. She gets progressively more polite, which is somehow worse.

Karen will tell you straight. If the company's position is fair and legal, she'll explain why and close the case. She's a badger, not a bully.

Tell Karen what happened. After that, she handles everything. You'll get updates but you don't need to lift a finger.

Ready to let Karen loose?

Still just £20.

No subscription. No catch. If Karen can't help, she'll tell you.

Unleash Karen
£20. One complaint. Sorted.Start